ISO 9001:2026 — Prepare for the New Requirements
Introduction: Why is the 2026 Revision Coming? The quality management standard ISO 9001 will be revised in 2026, bringing it up to date for the first time in more than ten years. The current ISO 9001:2015 was published in 2015 – since then, technologies, business models, and expectations have evolved significantly. An international survey in […]
Feedback Instead of Complaints? The Key Differences
Have you ever wondered if it might be possible to simply move a complaint into a less burdensome category like feedback? This thought can easily arise when quality goals are narrowly missed and the pressure to deliver good metrics grows. That’s exactly what I came across recently: the question of whether complaints could be declared […]
