{"version":"1.0","provider_name":"Sternberg Consulting","provider_url":"https:\/\/sternberg-consulting.com\/en\/","author_name":"Jonathan","author_url":"https:\/\/sternberg-consulting.com\/en\/author\/sternbj\/","title":"Feedback Instead of Complaints? The Key Differences - Sternberg Consulting","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"NJuieHcY1M\"><a href=\"https:\/\/sternberg-consulting.com\/en\/feedback-instead-of-complaints-the-key-differences\/\">Feedback Instead of Complaints? The Key Differences<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/sternberg-consulting.com\/en\/feedback-instead-of-complaints-the-key-differences\/embed\/#?secret=NJuieHcY1M\" width=\"600\" height=\"338\" title=\"&#8220;Feedback Instead of Complaints? The Key Differences&#8221; &#8212; Sternberg Consulting\" data-secret=\"NJuieHcY1M\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/sternberg-consulting.com\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/sternberg-consulting.com\/wp-content\/uploads\/2024\/11\/implementing_feedback_action_plans.jpg","thumbnail_width":1022,"thumbnail_height":575,"description":"Complaints and feedback are not the same thing \u2014 and treating them identically can cost you valuable customer insight. This article explains the key differences, why the distinction matters for your quality management system, and how to structure a process that captures both effectively."}