Understanding Clause 8 “OPERATION” of ISO 9001:2015
Companies are aware of the importance of excellent operational performance and meeting customer expectations. The objectives of clause 8 of ISO 9001:2015 focus on various aspects of operations, including operational planning and control, customer communication, design and development, control of outsourced processes, and production and service delivery. These objectives form the basis for the effective […]
Understanding Chapter 6 of ISO 9001:2015 “Planning”
Sustainable success cannot be achieved without careful planning. Section 6 of ISO 9001 describes how organisations can minimise risks and prepare for uncertainties through structured planning.Section 6 of ISO 9001 describes how organisations can minimise risks and prepare for uncertainties through structured planning. This section explains the establishment of these planning processes, which focus on […]
Understanding clause 5 of ISO 9001:2015 (Leadership)
Introduction and summary of chapter 5 of ISO 9001 Chapter 5 of the ISO 9001:2015 standard deals with the leadership and commitment of top management within the framework of the quality management system. This chapter highlights the crucial role that managers play in promoting the success of an organization. Before we look at the requirements […]
Requirements of ISO 9001:2015 Chapter 4
Introduction Chapter 4 – Context of the organization of DIN EN ISO 9001:2015 lays the foundation for an effective quality management system by encouraging organizations to understand the context in which they operate. This clause aims to ensure that organizations systematically identify and consider the internal and external factors, the requirements of interested parties and […]
