Understanding CLAUSE 10 “IMPROVEMENT” ISO 9001:2015
ISO 9001:2015 Clause 10 emphasizes the importance of continual improvement, corrective actions, and addressing nonconformities within a quality management system. Key Takeaways Organizations are required to determine opportunities for improvement, implement necessary actions to meet customer requirements, and enhance customer satisfaction. Improvement actions should not only focus on current requirements but also on addressing future […]
Common Pitfalls in ISO 9001 Implementation
The benefits of ISO 9001 certification are clear. Certified companies have a more robust Quality Management System (QMS), higher employee engagement and customer satisfaction, and are more profitable. In fact, 69% of non-certified companies reported losing bids to ISO 9001-certified companies at least once. So, if you want to avoid this scenario, exploring common pitfalls […]
